Florist Camberwell is dedicated to delivering the freshest flowers to each customer in and around Camberwell. As your trusted local florist, we stand by our Fresh Flowers Guarantee, ensuring every bouquet arrives vibrant, fragrant, and designed to last. We supply flowers to both local households and businesses, and your satisfaction is always our priority.
In the unlikely event that your flowers arrive damaged, wilted, or not up to our usual standards, please notify us on the day of delivery. We understand how important it is to send and receive flowers in perfect condition, so we review any issues promptly to ensure our high standards are continually met. When possible, please include a photo of the damage or concern to help us resolve the matter quickly and efficiently.
All our Camberwell flower arrangements are designed to stay fresh for a minimum of 3 days from the time of delivery, provided they are cared for as recommended (keeping the water fresh and the arrangement away from direct heat or sunlight). For certain varieties or weather conditions, some blooms may naturally last longer. If you experience significant wilting or deterioration within this 3-day freshness window despite appropriate flower care, we’re here to help make it right.
Your peace of mind matters to us. If you are dissatisfied with the quality, condition, or freshness of your flowers within the guarantee period, Florist Camberwell offers the choice of:
In some cases, we may request the return of the original flowers, or evidence of the issue, to help us improve our services and investigate the cause. Please rest assured we handle each case individually and with care.
We value your feedback and aim to resolve every concern promptly and courteously. If you would like to raise a complaint about your order, please contact us as soon as possible with your order details, the issue experienced, and any supporting photos if available. A member of our customer care team will respond as quickly as possible to discuss a solution, whether that’s a replacement, refund, or another outcome tailored to your needs.
As a florist based in the heart of Camberwell, we are proud to be a trusted choice for local residents, offices, and businesses. We are committed to maintaining our reputation for fresh, reliable flower delivery and honest customer service. Every bouquet is handcrafted locally, and every customer is important to us. Should you ever be dissatisfied, we hope you will give us the opportunity to make it right.
Thank you for choosing Florist Camberwell. Your satisfaction and the freshness of your flowers are at the heart of everything we do.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
