These Terms & Conditions ("Terms") set out the basis upon which Florist Camberwell provides online flower delivery services to customers in Camberwell and the surrounding areas. By placing an order through our website, you agree to be bound by the following Terms. Please read these carefully before making a purchase. If you have any questions regarding these Terms, please consult our FAQs or contact our support team.
Florist Camberwell supplies products and services predominantly to individuals and businesses residing in Camberwell and its nearby localities. These Terms apply to all users who access or order products on our online platform. If you do not agree to be bound by these Terms, please do not use our site or services.
2.1 Product Selection: Browse our online catalogue to view the latest selection of floral arrangements and gifts designed for delivery in Camberwell and neighbouring postcodes. Product images are illustrative, and occasional variations may occur due to seasonal availability or supplier constraints.
2.2 Personalisation: Many of our arrangements can be customised. Please ensure you provide accurate specifications when requesting any modifications or personalised messages. Special requests may be subject to additional charges or processing time.
2.3 Placing an Order: Add your chosen products to the basket, proceed to checkout, and then submit your delivery details. You must provide accurate recipient information, including contact number and delivery address in Camberwell or the specified service areas.
2.4 Order Confirmation: Once you complete your purchase, you will receive an order confirmation. Please review this confirmation for accuracy. Should you notice an error, contact us immediately. All orders are subject to acceptance and availability.
2.5 Order Acceptance: Acceptance of your order occurs when you receive an official order dispatch notification from us. We reserve the right to refuse or cancel any order prior to dispatch, including in the event of unavailability of certain flowers, pricing errors, or suspected fraudulent activity.
3.1 Accepted Payment Methods: We accept a range of secure online payment methods such as credit/debit cards and, where available, alternative payment options indicated at checkout. All payments must be made in Pounds Sterling (GBP) unless specified otherwise.
3.2 Pricing Accuracy: All prices are displayed on our website and are inclusive of any applicable VAT. While we strive for pricing accuracy, errors may occur. In such instances, you will be notified, and the opportunity will be given to cancel or revise your order before it is processed.
3.3 Payment Security: Your payment information is protected using industry-standard encryption technology to ensure safe and secure transactions on our platform.
3.4 Invoice and Receipts: Upon successful payment, you will receive an electronic receipt summarising your order and a VAT invoice where applicable.
4.1 Delivery Areas: Florist Camberwell delivers to Camberwell and specific surrounding regions. Delivery outside these areas may not be possible and will be refused or incur additional charges. Please check our serviceable delivery zones prior to placing an order.
4.2 Delivery Times: Standard delivery times are indicated at the point of checkout. While we make every effort to honour requested delivery dates and times, these are estimates only. Circumstances beyond our control (e.g., traffic, weather, or supplier delays) may affect delivery. You will be given notice if significant delays occur.
4.3 Recipient Unavailability: If the recipient is not available at the address provided, we may attempt to leave the order with neighbours, leave the flowers in a safe location, or, if not possible, return the flowers to our shop. A delivery card or notification may be provided. An additional fee may apply for re-delivery.
4.4 Delivery Confirmation: Upon successful delivery, electronic confirmation may be sent to the purchaser.
5.1 Order Cancellations: If you wish to cancel an order, you must notify us as soon as possible. Cancellations requested at least 24 hours prior to the scheduled delivery time will be honoured, and a full refund issued. Due to the perishable nature of flowers, cancellations after this period may not be possible, and orders may be subject to charges or no refund.
5.2 Order Changes: If you need to make changes to recipient details, delivery date, or product selection, contact us immediately. We will endeavour to accommodate reasonable requests made in a timely manner but cannot guarantee adjustments can be made once flowers are in preparation or out for delivery.
5.3 Unavailable Products: If a particular flower or arrangement becomes unavailable, we reserve the right to substitute it with a product of equal or higher value and similar appearance, striving to maintain the original style and intent of your selection. Notice will be provided in most cases.
5.4 Refund Policy: If you are not satisfied due to incorrect products, late delivery, or quality concerns, please notify us within 24 hours of delivery with proof where possible. We will assess your complaint and, when appropriate, offer a replacement or a refund as per your statutory rights. Refunds are made to the original payment method.
6.1 Accurate Information: You are responsible for providing correct and complete delivery and contact details. Florist Camberwell will not be liable for delivery failures or delays caused by inaccurate or incomplete information provided by you.
6.2 Recipient Consent: Ensure the recipient of the flowers is agreeable to receiving deliveries and that any special requirements at the delivery address are communicated to us at point of order.
7.1 Limitation of Liability: Florist Camberwell is not liable for any indirect, incidental, or consequential loss or damage, including but not limited to loss of profits, goodwill, or data, whether in contract, tort, or otherwise arising from your use of our website or delivery of our products — except in cases of death or personal injury resulting from our proven negligence or in instances of fraud or fraudulent misrepresentation.
7.2 Perishable Nature of Products: Please be aware that flowers are a perishable product. We recommend recipients properly care for their arrangement as specified in care instructions provided. Our liability is limited to the extent that flowers and plants are perishable and subject to environmental conditions beyond our control after delivery.
7.3 Third-Party Services: Where delivery is fulfilled by third-party couriers or accepted agents, we ensure all reasonable care is taken, but do not accept liability once goods are transferred to third-party custody, except as required by applicable law.
All intellectual property rights regarding the content, images, designs, trademarks, and branding on the Florist Camberwell website remain the property of the business and its licensors. You are not permitted to use, copy, reproduce, or distribute any part of the website without express written permission.
Florist Camberwell is committed to safeguarding your personal data and processes all customer information in accordance with current data protection regulations. Details provided are used solely for the fulfilment of your order and to enhance our services. For more information, please refer to our separate Privacy Policy.
Florist Camberwell shall not be responsible for any failure or delay in performance of our obligations under these Terms arising from events beyond our reasonable control, including but not limited to natural disasters, epidemics, strikes, transport disruptions, or supply shortages.
Florist Camberwell reserves the right to revise and update these Terms at any time to reflect changes in legal requirements, operational needs, or services offered. The most current version will always be posted on our website. By continuing to use our services, you agree to be bound by the latest version of these Terms.
These Terms and all matters relating to your use of our services are governed by English law. Any disputes arising from or in connection with these Terms, or your use of the Florist Camberwell website, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all customers ordering online flower delivery within Camberwell and the surrounding areas serviced by Florist Camberwell. By placing an order with us, you acknowledge your acceptance of and agreement to these Terms, as updated from time to time.
Thank you for choosing Florist Camberwell for your online flower delivery needs in Camberwell and its neighbouring communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 78 Denmark Hill, Camberwell, London, SE5 8RZ.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Camberwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Camberwell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
